Política de envío
We always do our best to accommodate our customers’ delivery needs. However, we are not always able to guarantee delivery at a specific time of day, especially during busy holiday periods. To request a specific delivery time, please type it into the Special Delivery Instructions field during checkout. Before major holidays, we strongly recommend that you place your orders several days in advance.
Our delivery times are generalized to “morning” and “afternoon” deliveries. If you require a timed delivery, please call and speak with our designers to make those arrangements. It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. We do not redeliver orders, and if there is a specific reason we feel unable to leave it at the delivery address, we will bring it back to our studio, where the recipient can arrange a time with us to pick it up.
Recipient Not Home
If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person will leave the gift in a safe place for the recipient to retrieve when they return. The customer assumes all liability for delivery arrangements. We cannot be held responsible for missing or faulty product due to incidents that occur after we've left them at the delivery location indicated.
Re-Deliveries: If we are unable to deliver your order for any reason, we will bring it back to our studio and contact you to let you know. We don't offer redelivery, but the recipient will be contacted with information on how to retrieve their order from us here at our studio in East Nashville.